Agri Incineration SystemsAgri Incineration Systems
Case Studies

AIS incinerator service case studies

Three customers share their experience of incinerator repairs, servicing and operator support — with their original case studies available to download.

From an unexpected breakdown to planned servicing and operator training, these customer accounts show how AIS supports existing incinerators, including other manufacturers' machines. Read each story below or download the original case study.

Charlies Parlour

Case study 1 · United Kingdom ·

Charlies Parlour

Restoring a pet cremation business after an unexpected incinerator breakdown.

The challenge

Fred Butler, the owner of Charlies Parlour, faced a critical challenge when a competitor's incinerator at his pet cremation business broke down unexpectedly. The machine was integral to his operation. The breakdown brought production to a standstill, and urgent action was needed to restore the service.

The outcome

AIS responded and repaired the existing incinerator, allowing the business to get back on track. The original case study highlights the value of timely, professional engineering support across different makes of incinerator, not just AIS machines. It describes technical work aimed at restoring the system's efficiency and safety.

“I can't thank AGRI Incineration Systems enough for their exceptional work in repairing our incinerator. When it broke down, I was afraid our operations would be crippled for weeks, but their team arrived promptly and had it up and running in no time. Their professionalism, expertise, and dedication to their work were evident throughout the process. Our business is back on track, and I have AGRI Incineration Systems to thank for that. I highly recommend their services to anyone in need of incinerator repairs.”

Fred Butler · Charlies Parlour
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Your Pet and Equine Heaven

Case study 2 · United Kingdom ·

Your Pet and Equine Heaven

Knowledgeable, responsive servicing for two machines at a pet cremation business.

The service requirement

Laura Jones contacted AIS for help with the incinerators at Your Pet and Equine Heaven. These machines were a critical part of the business, so dependable servicing and repairs mattered to the day-to-day operation. AIS diagnosed what was needed and quickly arranged a service for both of her machines.

The outcome

The AIS engineer attended and serviced the machines promptly. The case study records that both machines were running smoothly afterwards, helping Laura and her team continue the smooth running of their pet cremation business. Her feedback focuses on responsive engineers, technical knowledge and the importance of an ongoing, supportive relationship.

“I highly recommend AIS to anyone in need of an incinerator or their expert incinerator repair services. Their engineers are not only responsive but also highly knowledgeable, ensuring that your incinerator/business is in the best possible hands. With AIS I felt you are not just a customer but that you're a part of a supportive partnership that values your success and wants to keep your business on track.”

Laura Jones · Your Pet and Equine Heaven
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Allen Hanford Ltd

Case study 3 · United Kingdom ·

Allen Hanford Ltd

Fault diagnosis, replacement parts and operator training for an underperforming competitor machine.

The challenge

Allen Hanford Ltd contacted AIS because a competitor's machine was not performing as it should. Recognising the urgency, the team arranged a site visit and began the servicing process. A thorough examination identified areas for improvement, and faulty parts were replaced as needed.

Engineering support and training

Alongside the servicing work, AIS provided comprehensive training so the client had the knowledge to maintain performance and get the best from the machine. The engineer stayed on site until the machine was operating correctly. The case study records that the client was confident the incinerator was running better than before the visit.

“Working with Agri Incineration Systems was an absolute game-changer for our facility. When our incinerator required urgent attention, we reached out to them and were very pleased by their swift response. Their engineering team, led by Dan was on-site at our facility swiftly and soon had the incinerator running correctly.”

“What truly impressed us was the dedication of Agri Incineration System's engineer. They didn't just fix the problem and leave; they remained on-site until they were certain that the machine was burning at its best. Their commitment to ensuring our satisfaction and the effective operation of the incinerator was truly remarkable.”

Jaco Fouché · Allen Hanford Ltd
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More customer testimonialsServicing, repairs and spares